privacy

Privacy Policy Statement

Last Updated August 19, 2024

Hi-Valley Development Corporation (hereinafter referred to as “we”, “us”, “our”, or “our company”) recognizes the importance of protecting the privacy of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or device [hereinafter referred to as “Personal Information”], particularly our consumers or users [hereinafter referred to as “consumers”, “you” or “your”].

This Privacy Policy applies to the information we collect through the websites our company owns [collectively, the “Site”]; online services that we make available; when you apply to rent at one of our properties; when you access our property’s AppFolio Resident Portal website or related mobile applications that may be available for download; through other off-line interactions [on-site property visits]; and through other general inquiries we receive [including postal mail, electronic mail, telephone requests, and in person].

AppFolio

To access the privacy policy of AppFolio, please visit: https://www.appfolio.com/privacy

Purpose

The purpose of this Privacy Policy is to inform you about the types of personal information we gather about you, including personal information gathered when you visit the Site, and personal information we may receive from third parties or affiliates in addition to that online information, how and why we may use that information, whether we disclose that information and who we may disclose that information too, and the choices you have regarding our use of, and your ability to correct, the information. This Policy does not cover information that is exempted from privacy policy notification requirements. By visiting this website, you are accepting the practices described in this Privacy Policy statement.

Your Consent

By using our website, you consent to the collection, storage, use, and sharing of information in the manner we describe. By submitting your phone number, email address, or other contact means to us, you agree to be contacted by us, our property managers, or a third-party vendor with whom we have a relationship to provide you with information and notices relating to the subject matter of your inquiry or request, the property where you reside, and rentals, products, and services that we believe may be of interest to you. If you do not agree to the terms of this Privacy Policy, you are not authorized to use the site.

California Consumer Privacy Act

Individuals who reside in California and have provided their Personal Information to us may exercise their rights under the California Consumer Privacy Act (“CCPA”). California residents can find more information on exercising their rights under the CCPA by reading our California Consumer Privacy Notice below.

Changes to Privacy Policy

If we decide to change our privacy policy, we will update the “Last Updated” date in the title.

Personal Information We Collect

Personal Information we collect may include: your name, email addresses, postal addresses, postal codes, social security/individual tax payer identification number, passport number, driver’s license number, prior addresses, monthly rent paid at prior residences, employers, job titles, income, telephone numbers, credit card information, utility account information, renters insurance information, bank account information and routing numbers, date of birth, gender, age, marital status, emergency contact information, information about your pets/animals, information about your vehicles including license plate numbers, and other information necessary for the purpose of managing and renting residential premises and to provide quality services to our consumers. We may also collect information about you such as your use of the Site and communication preferences.

We do not and will not sell your Personal Information.

How and Where We Collect Your Personal Information

We may collect information in several ways: by your use of this Site, as well as forms you submit to us, personal communication such as email, text, calls, or letters you send to us, information you include in an application you submit on the Site, information you provide when scheduling a property tour through the Site, or any other activity through which you identify yourself to us. Although you may decline to voluntarily provide Personal Information when asked, some features, products and services will be unavailable to you as a result.

We also may collect Personal Information through the following:

Online Services: We collect Personal Information when you interact with our Online services which may include, but are not limited to, searching for an apartment, applying to rent an apartment, communicating with us, posting to social media pages, or participating in a survey.
Property Visits and Offline Interactions: We collect your Personal Information when you visit our properties, and/or inquire about housing directly with our properties.
Other Sites and Third Parties: We may use separate sites for the processing of applications and agreements and to assist our residents and service providers with other tasks which are required or helpful to them, such as paying rent online. We may also receive information about you from third parties. For example, if you are on another website and you opt-in to receive information from us, that website will forward us your email address and other information about you so that we may contact you as requested and in accordance with applicable law.
Other Sources: We collect Personal Information from other sources, such as public databases or credit agencies. Where legally required, we will obtain your consent before collecting or processing your Personal Information.
Information that we observe: We might collect and save information about, among other things, your preferences in type of rental housing and communication method preference.
Mobile: If you use an app created by a third-party with whom we have a relationship, they may collect and save information about your location and your mobile device. This information may be used for a variety of purposes, including providing you with location-based services, advertising, search results, rentals, and other personalized content. Most mobile devices allow you to turn off location services.

Why We Collect and Use Personal Information

Our company collects personal information primarily for the purpose of managing and renting residential premises. The information that we learn from and about you helps us personalize and improve your experience and improve the rentals, products, and services that we (or a third-party with whom we have a relationship) provide you.

We use the information that you provide for purposes of:

Engaging with prospective residents.
Processing rental applications and communicating with applicants about their rental application.
Performing credit checks, background checks, or other screenings necessary for processing rental applications under our screening policy criteria.
Managing residential premises, such as responding to your requests and inquiries; providing maintenance or other on-site services; and communicating with you.
Providing requested services, including, without limitation, enabling you to use the Resident Portal.
Sending targeted messages, publication, news and information about events, special offers, promotions and benefits.
Conducting surveys about consumer experiences.
We use the information you provide for the purposes of: Security and legal obligation by means of detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activities.

How and When we Share Personal Information

Third Parties with whom we have a relationship: We work closely with third-party vendors to provide you rentals, products, and services that are important to your experience with the Property. To provide those rentals, products, and services, those third parties have access to personal information. These third parties may use your personal information to deliver relevant services and consistent with their legal, regulatory and other obligations.

Business Transitions: If the Property goes through a business transition, such as a merger, acquisition, or sale, your personal information will be part of the assets transferred. By using the website and providing your personal information, you consent to this transfer.

Protection of the Property and others: We share account and other personal information when we believe sharing is appropriate to comply with the law; enforce or apply our terms of use and other terms and agreements; protect the rights, property, or safety of the Property, our users, or others. For example, the Property may share information (a) with other companies and organizations for fraud protection and credit risk reduction; (b) to help the Property defend against claims and/or exercise a legal right or remedy that the Property may have; or (c) to respond to lawful requests by public authorities.

Cookies and Other Tracking Technologies

Use of Cookies: Cookies are information that we transfer to your device so that our systems recognize your device. Cookies make it easier for us to provide rentals, products, and services that are tailored to you. We use cookies to, among other things, understand and save user’s preferences for future visits, keep track of advertisements, assess the technical function of our website, and compile aggregate data about site traffic and site interactions to offer better site experiences.

Our website may use cookies which allow us or third parties to advertise our rentals, goods, or services on websites that you access after you have visited our website. You may also see advertisements from us if other websites that you visit, such as google.com, use cookies to capture that you have been on our website.

This Site uses Google Analytics (and in the future may use other similar sites or services), a web analytics service provided by Google, Inc. (“Google”), to better assist Company in understanding how the Site is used. Google Analytics will place cookies on your computer that will generate information that we select about your use of the Site, including your computer’s IP address. That information will be transmitted to and stored by Google. The information will be used for the purpose of evaluating consumer use of the Site, compiling reports on Site activity for Company’s use, and providing other services relating to Site activity and usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. The use of cookies by Google Analytics is covered by Google’s privacy policy: https://policies.google.com/privacy

Most browsers and many add-ons permit you to prevent your browser from accepting cookies or to be notified when you receive a new cookie. If you disable cookies, some of the features that improve your site experience may not be available and some aspects of our website may not function properly. Because cookies allow you to take full advantage of our websites, we recommend that you leave cookies turned on while using our websites.

Do Not Track Signals: Your device may be able to send web browser signals known as “Do Not Track” signals indicating your desire to disable tracking on a website. We do not respond to DNT signals, so we may not be aware of, or may be unable to respond to, such signals.

Email and Text Management

You may receive emails and texts from our company for a variety of reasons. You can manage your receipt of certain types of communication by following the instructions included in the email or text we send you. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with information relating to your unit, the management of the property, and other important transactional or administrative information.

Third-Party Links

We may include or offer products or services of third-party vendors, or we may utilize products or services of third-party vendors in our providing of rentals, products, and services to you. Sometimes, those products or services are obtained from a third-party’s website, in which case, the third-party websites will have separate and independent privacy policies. We are not responsible for those third-party websites, the third party’s privacy policies, or the actions of those third parties.

Personal Information of Minors

Our Sites are not directed to minors under the age of 16 and we do not knowingly collect Personal Information from minors. We may collect Personal Information of minors, provided by parents or guardians, in connection with the application and rental of a unit, or the provision of property management services. We do not sell the Personal Information of minors. By using our website, you represent that you are not under 16 years of age. If you are a parent or guardian and you believe that your child under the age of 16 may have provided personal information through our website, please contact us by the means identified below.

Security

We are committed to protecting the security of any personal information we collect. We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and maintain correct use of information. When you voluntarily disclose personal information online, that information can be collected and used by others. No data transmission over the Internet or any wireless network can be guaranteed to be secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.

Access

We limit access to personal information to employees who we believe reasonably need to receive such information to provide rentals, goods, or services or to complete their jobs. We take the precautions that we believe are reasonable to protect the security of your personal information, including advising employees to be aware of the sensitivity of the personal information and to be careful to protect the information from improper access by third parties.

Physical Manifestation

We safeguard physical manifestations of personal information under lock and key and only authorized personnel with a legitimate business purpose are granted access to perform strictly necessary activities in the course of doing business.

Retention

We will retain your Personal Information for the period we believe reasonable to fulfill the purposes outlined in this privacy notice unless a longer retention is required or permitted by law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide the services to you.
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them).
Whether retention is devisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).

Accessibility

Accessibility Statement

We are committed to ensuring that our communications are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us using one of the methods below.

Individuals have the right to have any electronically collected personal information deleted by us, without reuse or distribution, as permitted and consistent with applicable law. Individuals may request to have their electronically collected personal information deleted via the contact information provided below.

If you have questions regarding this Privacy Policy or use of information collected, please feel free to reach out to the contact information below.

Contact Information

If you have any questions regarding this Privacy Policy, you may contact us at

Hi-Valley Development Corp.

1200 Executive Parkway, Suite 220

Eugene, OR 97401

P: (541) 687-5653

F: (541) 255-3190

campuslanding@owmgt.com

Appeals

If you disagree with a decision we have made with respect to your personal information or privacy right request you have submitted, you can appeal the decision by providing written notice to the contact information provided below* Your written request should be labeled "Notice of Appeal" and fully describe your concerns or disagreement and include any documentation necessary to validate the claims you are making. Following a review of your appeal, we will reach a determination of your appeal, which may include modifying or upholding the original decision. We will notify you of our determination in writing within sixty (60) days of receipt of your written notice of appeal, and we will include the explanation for our determination of your appeal.

California Consumer Privacy Notice (CCPA)

This privacy notice for California Residents supplements the information contained in the Hi-Valley Development Corporation Privacy Policy and applies solely to visitors, users and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.

Personal Information We Collect

We collect the following categories and specific pieces of Personal Information and may collect such items of information regarding California residents:

Identifiers: name, postal address, email address, contact information, internet protocol address, internet cookie identification number, social security number, taxpayer identification number, bank account/credit card number, driver’s license number, passport number, date of birth, picture, resident identification number, device identification number, emergency contact details.
Personal Information categories listed in California Civil Code § 1798.80(e): name, signature, social security number, address, telephone number, passport number, insurance policy number, education, employment, employment history, financial information.
Protected classification characteristics under California or federal law: age, race, color, ancestry, national origin, citizenship, marital status, sex, veteran, or military status.
Commercial Information: records of products or services purchased, obtained, or considered, other purchasing histories or tendencies, utility bills, insurance claimant name and contact information, credit history, lease information, rental history, rent amount.
Internet or other electronic network activity information: browsing history, search history, internet protocol address, cookie identification number, information regarding consumer’s interaction with a website, internet postings.
Employment or other professional information: current job and past job history, job title, pay history, and income.

We collect this information from you and other sources as described in the Hi-Valley Privacy Policy Notice.

Use and Disclosure of Personal Information

We use information as described in the Why We Collect and Use Your Personal Information section of the Hi-Valley Development Corporation Privacy Policy Notice. We disclose certain Personal Information as described in the How and When we Share Personal Information section of the Hi-Valley Development Corporation Privacy Policy Notice.

Additional Uses

We may use the personal information we collect for the following additional business purposes:

To create, maintain, customize and secure communications between you and us.
To assist in preventing transaction fraud.
To provide, support, personalize, and develop our website, products, and services.
To personalize your online experience with us and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law).
For testing, research, analysis, and product development, including developing and improving our website, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of a portion of or all our company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by our company is among the assets.

Right to request disclosure of information we have collected

You have the right to request that we disclose the Personal Information about you that we have collected, used, or disclosed. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we have collected about you.
The categories of sources from which we collected personal information.
The business or commercial purposes for which we collected personal information.
The categories of third parties with which we shared the personal information.
The specific pieces of personal information we collected about you.
The categories of personal information that we disclosed about you for a business purpose.
Our responses to any of these requests will cover the 12-month period preceding our receipt of the request.

Right to Opt-Out of the Sale of Personal Information

We use third party Cookies for advertising and website analytics which may be considered selling within the context of CCPA. For more information about our use of Cookies and how to manage your cookie preferences, see the section on Cookies and Other Tracking Technologies in the Hi-Valley Development Corporation Privacy Policy Notice. Hi-Valley Development Corporation does not otherwise sell personal information as defined by the CCPA.

Right to request the deletion of personal information

You have the right to request that we delete any of your Personal Information that we collected and retained that is covered by the CCPA. Once we receive and confirm your verifiable consumer request, we will delete your Personal Information from our records as permitted and consistent with applicable law.

Non-Discrimination

We will not discriminate against a consumer for exercising any of their privacy rights under the CCPA by doing any of the following:

Denying goods or services.
Charging different prices or rates for goods or services, including applying discounts or imposing penalties.
Providing a different level or quality of goods or service.
Suggesting that a consumer will receive a different price or rate for goods or services or a different level or quality of goods and services.

Exercising your CCPA Data Protection Rights

To exercise any of your rights under the CCPA, and if you are a California resident, you can use the contact information provided at the end of this privacy policy notice to submit your written request by Mail or Fax.

Only you, or a person you have authorized with written confirmation to act on your behalf, may make a verifiable consumer request related to your Personal Information, or that of your minor child.

Your request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or are your authorized representative.
Provide sufficient detail that allows us to properly understand, evaluate, and respond to your request.
We will disclose and deliver the required information free of charge within 45 days of receipt of your verifiable request.
The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

Additional Disclosures

Categories of personal information disclosed to third parties: The following specifies (a) the categories of personal information that may have been disclosed to a third party for a business purpose and (b) the categories of third parties to whom that personal information may be disclosed:

Category of personal information disclosed to third parties

Categories of third parties to whom personal information is disclosed

Retention of your information by the above categories of third parties

Third Parties retain your information for no longer than necessary for the purposes for which it was collected, including for the purposes of satisfying any legal or reporting requirements, and in accordance with their legal obligations and legitimate business interests. To determine the appropriate retention period for your information, they consider the purposes for which they process the information; the nature and sensitivity of the information; the potential risk of harm from unauthorized use or disclosure of the information; and any applicable legal and reporting requirements.

Under CCPA, personal information does not include

Publicly available information from government records

Deidentified or aggregated consumer information

Information excluded from the CCPA’s scope, such as:

Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data

Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

Exercising your Oregon Consumer Privacy Act (OCPA)

You have the right to delete or request that we assist in deleting the Personal Data that we have collected about you. Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so. You can use the contact information provided at the end of this privacy policy notice to submit your written request by Mail or Fax.

Once we receive and confirm your request, we will delete your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with Us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To exercise any of your rights under the OCPA, and if you are an Oregon resident, you can use the contact information provided at the end of this privacy policy notice.